An order, once placed, cannot be modified or canceled as our system doesn’t support it at this time. If your order is not processed or shipped and you still need to cancel your order, please email us with your order number and reason for cancellation at and we’ll gladly assist you. A new, separate order need to be placed once an order is cancelled.

Yes, an order confirmation email is sent automatically by Cuddles N Giggles when an order is placed on our website to the email you provided at the checkout. If, by any chance you do not receive a confirmation email from us ( first check you spam/junk folder) please email us at wecare@cuddlesngiggles.com and we would be happy to assist if you.

Coupon codes must be redeemed at checkout. Each coupon code can be used once per transaction unless specified otherwise. You may not be able to stack multiple coupons or combine them in a single transaction. If a coupon code shows that it is expired, it means either the date to use the coupon has passed or you have already used the coupon on a past order and cannot apply it again.

Sorry, at this time we do not offer gift wrapping.

We are a direct to customer brand and do not allow bulk purchases on our website for the purpose of reselling. If you are interested in stocking our products, please contact us at wholesale@cuddlesngiggles.com. We reserve the rights to cancel any suspicious orders placed on our website at our discretion.

All orders are usually shipped within 1-3 business days (Monday to Friday). Below is an estimated timeline of when you’ll receive your order, based on the shipping option you select at checkout. 

Standard Shipping

Ships from warehouse in: 1-3 business days

Delivered in: 3-7 business days after date shipped

Priority Shipping

Ships from warehouse in: 1-2 business days

Delivered in: 2-4 business days after date shipped

International Shipping

Ships from warehouse in: 1-3 business days

Delivered in: 10-21 business days after date shipped

*This timeline is an estimate only and not guaranteed. On rare occasions, orders will ship outside this timeframe. Those occasions will usually be during new launches/drops or during Holiday Season and orders can take anywhere from 48-72 hrs to process.

Yes, we do offer priority shipping at additional shipping cost. Priority shipping orders will be shipped within 24-48 hours and take 2-4 days to be delivered once shipped. Please note we do not ship on the weekends. If you place an order on Friday, you order will be shipped on following Monday.

You will receive a shipping confirmation email from Cuddles N Giggles along with the tracking number once your order ships. You can find the tracking number from your profile page once you login to the website.

It depends on where you are located. Orders processed and shipped can take up to 7 business days to arrive. Overseas deliveries can take anywhere from 10-21 days. Delivery details and tracking number will be provided in your confirmation email.

We ship products to multiple locations across the world. However at this time we are providing free shipping within Continental USA only. The shipping cost will be added to your order depending on your shipping address. Additionally, the buyer/receiver of goods will pay for any duties and the applicable charges as prescribed by respective countries. We run discounts and promotions all year, so stay tuned for exclusive deals.

Please refer to our complete return policy here

We currently DO NOT accept exchanges for any shipped orders. If you want a different size, different color, or different item, please place a new order.

However, for products with manufacturing defect or fulfillment error will be accepted for replacement within 7 days from the delivery date as per our standard return policy. Please refer to our full return policy here. 

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Please refer to our complete return policy here

We make every effort to make sure that you will be happy with your product., however, if for any reasons you are unhappy with your purchase, you can return the package to us for a refund within 7 calendar days of delivery as long as they meet the following requirements: 
unworn, unused, unwashed, with original tags and packaging intact, free of stains, odors, animal hair, and damage

Please refer to our complete return policy here. 

Replacement of defective items are only replaced for ordered originated in the US. For international orders, store credit will be issued. Proof of purchase is required for refund or replacement.

Most of our apparel are made from Bamboo Viscose, and we suggest washing them on cold/gentle cycle inside out. Lay flat to dry for optimal longevity or dry low and cool iron if needed. Follow all care tag instructions as it appears on the cloth. 

Fibers and clothing made from bamboo viscose and are known to be super soft and little pilling is common however, laying flat to dry really will add longevity to the clothing and will help in keeping it newer.

Due to the delicate nature of our clothing, please DO NOT wash them with other items that has zippers, buttons, or hardware. Snagging may occur. Wash separate with other babies items.

Our customer seervice will be glad to assist you with your questions and queries between 8am to 5pm Eastern Time during business day from Monday to Friday.